Don't throw what's broken. Your Fibrella comes with a warranty so we can fix it for you.
Fibrella Service and Repair
You can get all Fibrella purchases repaired for free within 3 months under specific reasons.
Repair at a Fibrella Service Center
- Bring your items and proof of purchase to our service center located at SM North, The Block. We'll inspect the items and process your repair in the store.
- A proof of purchase can be your Lazada e-receipt or the SM department store receipt.
Please note, if you purchased Fibrella items at from an unofficial retailer, we unfortunately won’t be able process your repair.
Why choose Fibrella?
Fibrella understands the unpredictability of the weather. We can help you find the most convenient service option, give you an estimate, and keep you informed along the way. Fibrella-certified repairs are guaranteed, and our expert technicians use only genuine Fibrella parts—designed, tested, and manufactured to our safety and performance standards.
What's included in the policy
Mechanism
Canopy
Frame
FAQs
Are repairs exclusive for Fibrella purchases only?
Yes. We can only apply our repair services on authenticate Fibrella purchases from SM Department stores and LazMall.
Can I deliver my to-be repaired purchase via third-party couriers?
Yes. You're welcome to send your item through any courier you prefer. However, booking the delivery and covering the shipping fee is shouldered by the customer. Once the package reaches us, we'll take it from there.
Where can I repair my Fibrella?
The Fibrella service center is located at EB-09 East Bridge Way, SM City North EDSA, Quezon City, Metro Manila. You can see us before entering the mall from the parking lot.
Need more help?
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